This was on their Facebook page

 

Hi Laura, it's working for the majority of people, however the site had a network issue yesterday night, and if you visited the site during this time I think it has cached the error settings. This should be resolved soon, but we are waiting for the dns settings to update. You could try resetting your internet router and clearing your browser history to see if this fixes the issue. Or if you google how to flush your dns settings for your computer/device, you maybe able to gain access sooner.

 

Hi, can anyone reading this thread try accessing the Pets4homes website using the link below and post on this thread whether they access the site or not and which internet service provider they are using, I.e BT, sky, talk talk etc...

https://www.pets4homes.co.uk

Thank you

 

Yes, immediate access. With
Post Office

 

Nope!
We're on BT

 

Hi, is this the first time you have visited the Pets4homes website recently, or did you visit it yesterday when we originally had the network error?

Thanks

 

Yup straight away with Gigaclear

 

No on talk talk WiFi but yes on O2 mobile data.

 

Hi Emma, is this the first time you have visited the Pets4homes website recently using talk talk, or did you visit it yesterday when we originally had the network error?

 

Yes. Immediately. EE.

 

Yes this is the first time

 

Ok thanks for letting me know, that's strange as I'm using talk talk and can access the site ok from here.

 

I can't access it.

My Provider is BT.

 

OK on Firefox. Fine on 3.

 

It working here. I'm not on BT. Have you got a mobile that you can access it from?

 

Thanks everyone for your feedback, it’s appreciated, is there anyone using BT or talk talk that can access the website?

Thanks

 

Thanks everyone for your feedback, it's appreciated, is there anyone using BT or talk talk that can access the website?

Thanks

I am on BT and just tried to access it via your link in a previous post and it works fine for me. I haven't logged on to the website in many months if that helps.

 

Works for me - Sky

 

Works fine here with Sky

 

I still can't access the site via BT WiFi. However I also can't access it via Vodafone 4G either!

 

If anyone still can’t get on the website and is using a desktop, laptop running windows, let me know if you have some free time and would like to help us trace the issue on your pc.

Thanks

 

If anyone still can't get on the website and is using a desktop, laptop running windows, let me know if you have some free time and would like to help us trace the issue on your pc.

Thanks

Hi. I'm with BT and use a laptop running Windows Vista. Two days ago I had no problem (I visit the site every day) but yesterday I couldn't get on and I still can't today.

 

It's fine with Plus net.
If some still can't load the site then deleting their cache might help

 

Hi, I visit the site everyday. Two days ago no problem, yesterday couldn't get on and today still can't. I'm with BT (unfortunately and only till my contract runs out).

 

Hi Maggie (and everyone else), If your using a windows, desktop or laptop, please could help us by running an application on your device for us and copying and pasting the results in an email so we can see what the network issue is :

Follow these instructions :

1) Visit the page/link below and download one of the 2 applications, depending on if you have windows 32 or 64. If your laptop or desktop is newish it will probably be windows 64 that you want

http://winmtr.net/download-winmtr/

2) Once you have downloaded it, a download box should appear at the bottom of the screen, if you double click on it it should open file manager.

You should see 2 folders, one saying "WinMTR_x32" and one saying "WinMTR_x64". Double click on one of them, and then you see a file called "WinMTR.exe". Double click it and then choose to "Run" it.

3) The application should then run in a popup box, and you should be able to enter "pets4homes.co.uk" without the quotes in the "Host" box. Once you have done this and it runs, click on the "Copy test to clipboard" and then paste it in an email to me (support@pets4homes.co.uk) as it should contain the results. Or post the results here.

Many Thanks
Mark

 

Hi everyone, just to update this thread, everyone now seems to have access to the website again, if you don't please let me know.

Regards