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Zooplus, how do you contact them?

5.2K views 6 replies 3 participants last post by  Beardy  
#1 ·
I received my Orijon cat food yesterday, I also ordered a crate for my little terrier, for when she is in the car. The order was incorrect, they sent 2 top sections, instead of a top & bottom section fo the crate. I have tried to ring the telephone number given on the invoice, I seem to be going through to another country & the person does not appear to be hearing me or speak English, thats when the phone is eventually answered at all. I tried yesterday & again today on 10 or 11 occasions to get through. The fax number isn't working & Zooplus have not replied to my emails. They have taken the money from my credit card, so I am wondering what to do next? Has anyone had dealings with them?:eek:
 
#3 ·
Thanks Mark, that's where I have been ringing. Don't know whether it's a faulty line, it's still the same, they still haven't replied to my email either.
 
#7 ·
Zooplus rang me back today. They have problems with telephone/fax lines. I ordered off the internet & contacted them through same, as I was unable to phone them. It just took 2 days for them to get back to me. Thanks for suggestions/comments, hopefully we are sorted.