Ok so i went to New Look to return a pair of jeggings but lost the reciept but i had bought it on my card so thought i'd be real helpful and get a statement to show proof of purchase - were the staff interested - hell no! apparently they needed the barcode details on the reciept! Surely that's not right and i should've been offered a credit note or exchange! I've just been on the phone to New Look Customer Services and they've offered an exchange or credit voucher - why couldn't the stupid staff think about that? Idiots! I would prefer a refund but anything's better than the stupid treatment i recieved. Now i'm happy that its been sorted out now but still really cheesed off by the treatment of the staff! I spent loads in there as well!