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Trying to obtain a refund from breeder

Discussion in 'Dog Chat' started by notamused, Nov 7, 2012.


  1. notamused

    notamused PetForums Newbie

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    Looking for some advice here please. I made a huge mistake, it can be called nothing else. I acted with my heart and not my head and got a puppy for my family who i truely believed desperately wanted a dog. It seems I got it wrong and in the cold light of day, we did not have sufficient time to devote to raising a puppy. Once I established this I returned the pup to breeder as soon as possible. I bought the puppy on a sunday and sadly returned it the following sunday. The breeder then kept the puppy for a further two weeks and resold him for virtually the same price as I had paid - £700. I appealed to her good nature, and a sa gesture of goodwill, to return my money or part thereof and she is flatly refusing. I think it is unfair and unethical to get paid twice for the same dog but she is refusing to budge. She tells me she charges £35 per day for toilet training which is what she did for the 2 weeks after I returned the pup and also lost time from work. I don't think I actually believe this, she lives with other people who all work together (they are dog groomers) and she has at least two other dogs at home one of whom is pregnant. Anybody care to comment please? But please, don't tell me I should have done my homework first, I got this pup for all the right reasons but sadly it was not to be. I also, when I bought the pup agreed to return it to them (at any stage of its life) if I could no longer care for it. I was so honest and did the right thing even though I had two people asking me not to return him as they would have him. I also gave the breeder lots and lots of things I had bought for the puppy, bed, blanket, towels, toys, lots of things.
     
  2. we love bsh's

    we love bsh's PetForums VIP

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    Did you sign a contract with her saying if you could no longer care for the pup it would be returned to her?
     
  3. RAINYBOW

    RAINYBOW PetForums VIP

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    OK this is going to sound a bit harsh but basically

    "deal with it"

    You made a mistake, you got it wrong. You gave this puppy just 1 week !!! :yikes: WOW that is one hell of an underestimation in what is involved in having a pup !!

    It was YOUR responsibility to do your research before throwing your money at a cute puppy.

    There are endless books, websites (it is interesting how you managed to find this site when you have a gripe about getting your money back but didnt manage to find it when you were thinking about getting a puppy !!! real shame as there are some great stickies that could have saved you all that money)

    The breeder was lucky to sell the pup on in this climate, she could have ended up having to keep the puppy at cost to herself, would you have reimbursed her for her costs until she managed to find a home ???? No you wouldn't because you just dumped the problem back on her and are now pissed off she managed too sort it out to her advantage.

    Sorry, wrong place to moan about this. Gumtree and rescue shelters are full of "mistakes" like yours, poor poor pups :(
     
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  4. SixStar

    SixStar Banned

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    Just forget about the money - the puppy is back with someone who will care for it and that is ALL that matters :rolleyes:
     
  5. Nagini

    Nagini Guest

    breeders will usually only offer to refund if there is found to be a medical problem with the puppy you are returning , you returned a perfectly healthy puppy , poor puppy messed about in the process and the breeder. she's kindly taken the puppy back (thankfully) so has kept her end of the bargain.
     
  6. Happy Paws2

    Happy Paws2 PetForums VIP

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    I'm sorry I must agree with what others have said, you'll just have to put it down to experience and move on. At least the puppy has got a new loving home.
     
  7. BananaBassett

    BananaBassett PetForums Senior

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    I don't really feel you are entitled to a refund, this is an animal not an electrical product.

    Sadly although you did the right thing in returning him you caused inconvenience to the breeder, as well as the poor pup. A week is no length of time ... Most people understand that owning a puppy is a demanding, time consuming thing, and much like having a child. If you didn't know this, I don't feel you did your homework. :(
     
  8. hawksport

    hawksport Banned

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    I would aggree with that but
    Where is the insentive to return a puupy to its breeder if things don't work out with a new owner. I'm sure if this was common practice most new owners would sell the puppy on to recoup some of their outlay
     
  9. RAINYBOW

    RAINYBOW PetForums VIP

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    I do agree and i am sure it is why Gumtree is full of puppies where a member of the family has "allergies" :rolleyes: because basically people cant accept they made a stupid and costly mistake and feel they have to recoup their losses for what they consider "faulty goods". How depressing is that :(
     
  10. springerpete

    springerpete PetForums VIP

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    I'm sorry, but I'm in agreement with the previous replies. A pup is a big commitment, they need time and lots of patience, they aren't a battery operated toy that can be switched on and off at will. They're lively, loving creatures that really dont ask much of us in return for the devotion they show to us. For sure, the first few weeks can be trying, house training and the like, they will undoubtedly get muddy pawprints on the kitchen floor and hairs on your car seats, the occasional accident. That, I'm afraid. is the nature of the beast, all the homework in the world may not quite prepare you for that, it's a shame that you didn't give some thought to this before taking a young pup on board. It's also a shame that you were unable to overcome these issues because you have missed out on one fundmental thing. The absolute joy that comes with owning a dog, the pleasure that comes from watching them develop from squirming bundles of fluff into adulthood and seeing how much the work and time you may have invested has born fruit.
    Apologies for the little rant.
     
    myshkin likes this.
  11. BoredomBusters

    BoredomBusters PetForums VIP

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    Usually you are only protected under the law if you bought the pup from someon operating as a business - but even if the law applied you still can't just decide you changed your mind and want a refund.

    If it were me, I would have charged my boarding rate (which is also £35 a day for a puppy), taken off any advertising, any time I spent with the pup socialising it, house training it (which is much more expensive than pure boarding), time spent talking on the phone to potential new owners, home checking them, and then the time spent with owners coming to the home to view. Although I would have given you change - probably that would have cost about... £700.

    It's a hard lesson, but at least you had the good grace to return the pup earlier rather than later.

    I'm not sure why you're getting a hard time, people on here are always moaning that people are giving or selling dogs on gumtree. At least you had the good sense to take the dog back to the breeder!
     
  12. Lel

    Lel PetForums Senior

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    OP you accept your mistake and as you have already learned pet ownership is not something that should be decided on a whim. (Quite how you got as far as buying the puppy when you were unprepared for the commitment, i don't fully understand, but that is by the by.)

    However you did absolutely the right thing in returning the pup to the breeder. Hopefully after only a week the upheaval would have had a minimal impact on the pup. I think this better than returning after three months, for example.

    I think you need to think about it from the breeder's point of view. Whether you believe she incurred additional expense or not, at the end of the day she had to unexpectedly take that pup back from you and I'm sure it would have caused her inconvenience even if the expenditure was not that great. I'm not sure how much it costs to feed a growing pup but as well as this there must have been costs of advertising and as for how much she resold the pup for I don't know how you are sure of what was paid?

    Another thing you need to remember is that many people will be upset by the suggestion that the pup is being treated as goods bought from a shop in you expecting a refund. It may have upset the breeder that you felt that the pup could be considered in such terms.

    Maybe the breeder thinks that by refusing a refund it will make you think twice before taking on another animal?

    I'm not sure how you went about asking for a refund but if you do want to pursue it then I would hope that your communication included an apology for returning the pup, a thank you for her having it back, and an assurance that you will not be taking on such a commitment for the foreseeable future. Perhaps also an acknowledgment of the inconvenience to the breeder and a suggestion as to what you think is reasonable to return to you. Sometimes the tone can make all the difference to how someone reacts.

    In all honesty though I do think you should just put this down to experience and forget about the money. :)
     
  13. Sarah1983

    Sarah1983 PetForums VIP

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    I wouldn't feel I had any right to a refund if I'd bought a puppy then decided after just a few days that I didn't have time for it.
     
  14. rose

    rose PetForums VIP

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    Mixed feelings from me. Although I agree with the breeder keeping the money for the extra work, lodging, inconvenience etc how will it encourage buyers to return the pup to the breeder if they change their mind/ circumstances change etc. Most buyers would think twice and then advertise on pets4homes,gumtree and sell the pup on for £700 instead of returning to the breeder and losing all their money. If the breeder gave half the money back they would have more chance of the pup being returned instead of it being sold on.
     
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  15. hawksport

    hawksport Banned

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    It makes me wonder what kind of vetting procedure the breeder carried out before selling the puppy for it to have been returned in 1 week
     
  16. Lel

    Lel PetForums Senior

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    I was also wondering this... The OP was quite open that she had made a mistake. I would have expected a good breeder (or any animal lover really) to spot these issues before agreeing to sell...
     
  17. Bagrat

    Bagrat PetForums VIP

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    If the OP is thinking in terms financial - be gratefulfor all the money that has been saved on future expenditure on the pup. Well done for recognising the error and returning to the right place. Sadly our good deeds are not always rewarded as we would like.
     
  18. Bonsai

    Bonsai PetForums Member

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    Hopefully the pup has now gone to someone who doesn't just see it as goods they can claim a refund on.
     
  19. tinaK

    tinaK PetForums VIP

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    Poor pup. Just be glad the breeder took the pup back, and could find it another home quickly... see it as an expensive mistake
     
  20. PennyGC

    PennyGC PetForums VIP

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    ok I think it was crazy to buy a pup and return it after a week because you hadn't thought it would take time to look after, however, I had a pup return to me (after I'd had her back whilst the owner went on holiday), I sold her a week later and returned the original purchaser's money less a very small sum for 'expenses' - I think about £30 - which I considered reasonable and an incentive to return the pup to me rather than selling on 'gumtree'. Mind, I wouldn't have sold a pup to you as you'd clearly not put the thoughts into having a pup. The person who bought my pup has learned her lesson and subsequently got another pup and is doing very well with her - however I felt my pup had been though enough and I wouldn't risk returning her.

    I think the breeder you bought from has done well out of this, shouldn't have sold you the pup in the first place, but should have given you a significant amount of your money back.
     
    hawksport likes this.
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