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Thumbs up to K9 Trail Time

Discussion in 'Dog Chat' started by Nicki85, Oct 9, 2013.


  1. Nicki85

    Nicki85 PetForums VIP

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    Rusty managed to snap his canni-x lead when out on a walk/run. He was pulling quite hard but then lurched forward and the lead snapped. We were amoungst a flock of pheasents as well :eek:hmy: so Rust did a big loop flushing millions of pheasants before coming back to me. Looking back he was actually quite well behaved- the area was teeming with newly released game birds!

    Anyhow, I sent the broken lead back and spoke to K9 TrailTime where I bought it from via email. THey were good enough to send a different brand as a replacement and really promptly as well! The lead broke on Fri and I had the replacement on Monday.

    So thumbs up to K9 Trail time :) Really helpful!
     
  2. sharloid

    sharloid PetForums VIP

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    Hooray for good customer service. Can I ask what brand snapped?
     
  3. SLB

    SLB PetForums VIP

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    I love the owner of K9 Trail Time. She's so lovely!
     
  4. Nicki85

    Nicki85 PetForums VIP

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    It was the Non-stop Line- it broke where the elasticated bit meets the non-elasticated bit.... He's only 19kg as well but then he is all muscle!!
     
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