. they APOLOGIZE for overbooking, but not for violently removing a man from his seat, banging his head on the seat opposite, & dragging him bodily down the plane's aisle. . http://www.mirror.co.uk/news/world-news/united-airlines-overbooked-flight-incident-10199440 . He's a Dr, was headed to Kentucky to return to home & work - & understandably didn't want to give up his paid-for seat. United's excuse was that 4 of their personnel needed to get to Louisville. -- So? -- Find another airline & trade favors. U sold the seats! . . .