Nessa keeps getting her hair under her eyes going very hard and clumpy, despite me cleaning her eyes daily like the vet suggested. What else can I do for her? she cries when I try tosoften the fur and remove the clumps. I have had her eyes checked by the vet and they are fine aparently. Should the hair be clipped short just under the eyes? it has gone quite long now. She is 12 weeks.