When i lost one of my cats 18months ago the vets where we go use the Cambridge pet cremation service. So i decided to have molly cremated with them. I was really pleased with the service but never got round to filling in their feedback form, until a couple of weeks ago. I stated that i wish i could have had the word Princess on her brass name plate (which is on her casket) and was told by the vet nurse that i couldn't. A few days later i received a call from them, saying that they could have done that and that the vet nurse had told me wrong. However they would send me a new brass plate to me with the wording i wanted free of charge. 2 days later i received the brass plate and it now put back on her casket. I was over the moon. I thought they were very kind and it mean't a lot to me. I wrote thanking them and told them that i would be recommending their good service to all my friends and family and also on here too!