Phew - just finished sorting Nelly's insurance out with Petplan. It was an absolute nightmare. I was put on hold time and time again whilst they went off to speak to a supervisor, then they set me up on the wrong policy and could not change it without me calling another number. The whole call took over half an hour. When I called the other number, thankfully it was in the UK but they weren't sure if they could help me without cancelling the policy and me re-dialling Mumbai (or wherever) and re-setting the policy up. Thankfully, she could amend the policy. I was all ready just to tell them to forget it. Has anyone had any problems with the Petplan call centre or I have I been unlucky. It brought back all the problems and phone calls I have had with Orange and Tiscali with t'internet in the past Are there any other policies that rival Petplan out there - preferably with a UK call centre?