I'm certainly not one to complain about companies or their services as even the best can get things wrong or things can go awry at times but I'm rather annoyed with a well known pet supply company due to what I feel is not good practice when supplying dry food. I have two boys, one who will not eat any wet food whatsoever and the other who can only eat limited amounts of wet as it upsets his tummy if he gets too much so they primarily eat dry food together with raw and cooked meats, fish or in Ollie's case both wet and dry etc and we always purchase the dry food in 10kg packs to reduce cost and for convenience. We usually alternate purchases between two companies, choosing which one is the best value at the time of ordering or if we have discounts to reduce the price. We always buy the boys a little 'present' or two at the same time My two are not exactly tiny so a pack that size lasts us about 11 weeks or somewhere around that. I've actually weighed the food they consume over a month and they actually eat slightly below the manufacturers recommended amount for their age and size so we know when to order the next batch as their consumption is fairly constant. We record the dates when we break into the new packages and the last one was opened on October 1st so I estimate it should run out just before or after Christmas so in order to avoid any delivery or supply issues instead of ordering about two weeks before running out, I jumped ahead and ordered earlier and it was delivered earlier this week. Both companies offer excellent service and this week's delivery was no exception but what annoyed me was what they had done to the manufacturers package to reduce the size. Normally it comes in a rather tall ungainly carboard box to match the size of the 10kg packaging but this time when the food was delivered, my OH thought it was the wrong order as the box packaging was much lower and squatter in size than usual. Upon opening it, we discovered it was indeed the correct food order but someone had pierced the manufacturers packaging with a knife or scissors to let out the air so as to reduce the size to fit into a smaller box. I never open a new 10kg package of food until the very last moment as the longer the contents are exposed to air, the more moisture it can absorb even indoors which in turn can lead to the food being contaminated which could seriously affect the boys. That's the whole idea of the supplier's resealable packaging, to retain the integrity of contents for as long as possible which in this instance has already been broken. The boys never have any dry food more than 12 hours old/exposed at maximum to air, but usually it's much less as only enough is left for them each morning and evening to cover their needs with top ups as necessary so I was very dismayed when I saw what had been deliberately done to the packaging in this delivery. We normally decant about 4kg into an air tight box for daily use and the original 10kg bag is squeezed down to reduce air content and re-sealed so the food left in it has minimum exposure to air during its life. My OH says to just leave it but I can't. I've not named the company on here and I shall see what they have to say about this and what they intend to do about replacing it with a new fully sealed, non-compromised pack but if this is now their company policy, then they have definitely lost a customer as far as I'm concerned. I want to be able to retain the integrity of the food until the last possible moment. I certainly wouldn't purchase a pack from a shop or supplier that had been damaged so I don't see why I should waste fifty odd pounds on food that in my opinion has lost its integrity. Maybe I'm making too much of this but I really shouldn't receive what is effectively a deliberately opened package. What do you think? Very annoyed, East Yorkshire!