Hello! We recently received a turtle for my son's 7th birthday. I am not familiar with turtles and their care at all . I purchased a 'home' for it which includes a plastic 'bridge' for basking and hiding underneath . However, the turtle has never once climbed ontop to bask. He is always hiding underneath and never swims around, which doesn't seem normal. I would appreciate any advice . I will try and attach a photo of the turtle and its home.. Thanks in advance!