Welcome!

Welcome to PetForums, the UK's most popular and friendly pet owners community. Please 'Sign Up' if you'd like to take part and contribute to our forum.

Sign Up

New members having trouble signing up

Discussion in 'Forum Help and Suggestions' started by tinydestroyer, Mar 12, 2019.


  1. tinydestroyer

    tinydestroyer PetForums Member

    Joined:
    Dec 8, 2018
    Messages:
    204
    Likes Received:
    955
    Hi,

    I'm part of a large group of people who recently joined PetForums, most of whom knew each other from another pet site. We've been having some trouble occasionally with users' memberships being approved. I see that this is possibly because of the fact that we are predominantly overseas (in the U.S.) or possibly because we are coming over one after another en masse.
    Either way, we'd invited another person to join the site, because this forum is so friendly and the people here are so wonderful. However, she's been having the same issues with joining up. Her membership has still not been approved.

    I understand that she and other members of our group have attempted to contact the mods, but to no avail, which has been a little discouraging. When I was first denied membership due to the system seeing my membership request as spam-like, I'm not really certain what fixed it in the end. I did not recieve an email or message in response to my request for help at that time. I just know that one day, I attempted to sign on, and it worked.

    I was hoping someone might be able to point us in the right direction as to how best to go about rectifying this situation, and how to get our friend on the site. Also, if there's some way to authenticate new members who are not bots into the system - whether by showing us who to contact for manual membership approval or otherwise - that would be immensely helpful.

    I appreciate your time, and thank you in advace for your assistance!
     
    Shane Kent likes this.
  2. kittih

    kittih PetForums VIP

    Joined:
    Jan 19, 2014
    Messages:
    5,274
    Likes Received:
    7,632
    @LinznMilly one of our moderators is on line so I shall tag her so she sees your post.

    It's lovely for so many new members to join the forum. Hopefully she or one of the other mods will be able to help.
     
  3. tinydestroyer

    tinydestroyer PetForums Member

    Joined:
    Dec 8, 2018
    Messages:
    204
    Likes Received:
    955
    @kittih - Thank you so much! I appreciate it!
     
    Shane Kent and kittih like this.
  4. westie~ma

    westie~ma ~ In my shed ~
    Staff Member

    Joined:
    Mar 16, 2009
    Messages:
    18,241
    Likes Received:
    6,867
    Can you let a mod know the usernames of those trying to join. Pm any of us.

    The email address used to register would also help us spot any caught by the filter.

    Glad you are all enjoying being here :)
     
  5. tinydestroyer

    tinydestroyer PetForums Member

    Joined:
    Dec 8, 2018
    Messages:
    204
    Likes Received:
    955
    Thanks for your response. As I've mentioned in other avenues, the username of the person to which I'm referring is "tarasgirl"

    I've contacted her to figure out which email it was that she used for signup.

    I appreciate any and all assistance.
     
  6. Orange&White

    Orange&White PetForums Newbie

    Joined:
    Nov 17, 2018
    Messages:
    15
    Likes Received:
    104
    That was my experience as well. I was able to register a username and password but couldn't post anything for quite a few days. It took a while to not get "suspected spam" errors, then one day I was "magically" accepted and allowed to post normally.

    I can also vouch for tarasgirl not being a robot or a spammer. I'm sure this will get resolved, like the rest of us who had difficulty getting signed in as "legitimate" members. It's a discouraging "start" for new members, but worth the patience to become a member of the community. Thank you to the moderators for working on it.
     
  7. SusieRainbow

    SusieRainbow Moderator
    Staff Member

    Joined:
    Jan 21, 2013
    Messages:
    11,146
    Likes Received:
    15,041
    If someone would like to PM me with @Tarasgirl19 email I might be able to help - worth a try !
     
  8. lymorelynn

    lymorelynn UN Peacekeeper in training
    Staff Member

    Joined:
    Oct 4, 2008
    Messages:
    33,322
    Likes Received:
    25,789
  9. tinydestroyer

    tinydestroyer PetForums Member

    Joined:
    Dec 8, 2018
    Messages:
    204
    Likes Received:
    955
    @SusieRainbow
    I reached out to check the email she used at sign up, but I have not yet received a response.

    Hopefully the issue has been resolved, and @Tarasgirl19 is able to post now!

    Thanks so much to all the mods for helping! I sincerely appreciate it. You all are amazing!
     
  10. SusieRainbow

    SusieRainbow Moderator
    Staff Member

    Joined:
    Jan 21, 2013
    Messages:
    11,146
    Likes Received:
    15,041
    We do try to please !:Shy
     
  11. Tarasgirl19

    Tarasgirl19 PetForums Newbie

    Joined:
    Jan 20, 2019
    Messages:
    12
    Likes Received:
    86
  12. tinydestroyer

    tinydestroyer PetForums Member

    Joined:
    Dec 8, 2018
    Messages:
    204
    Likes Received:
    955
    YAY!!!!!!!!

    :Joyful

    So happy to see you here @Tarasgirl19 - I'm so happy you were able to sign on!

    Thanks again to @lymorelynn @SusieRainbow @westie~ma @LinznMilly for all your assistance in getting her on the forum.

    This is such a great forum with really welcoming people. You'll find a lot of our longtime friends posting here:

    A Special New Member Welcome
    https://www.petforums.co.uk/threads/a-special-new-member-welcome.506146/page-78#post-1065403265

    And there's a spot for introductions here:
    https://www.petforums.co.uk/forums/introductions.8/

    We also have a fun Purrchases thread (where @Shane Kent graces us with his amazing cat collection, and others show fun cat-related items they've bought or found)
    https://www.petforums.co.uk/threads...ead-for-slaves.441187/page-56#post-1065402510

    And a Song of the Day board (similar to our musical contributions on the Pawsitive thread last year)
    https://www.petforums.co.uk/threads/song-of-the-day.507676/

    I hope to see you around, and that everyone is well on their way to an excellent weekend!
     
  13. kimthecat

    kimthecat PetForums VIP

    Joined:
    Aug 11, 2009
    Messages:
    12,388
    Likes Received:
    14,271
    is it something to do with the IP address? Im a member of Victoria Stilwells forum , been a member for years , went to log in a little while ago and it said I was banned because of my IP addy , it was sorted in the end but it was annoying at the time.
     
  14. Shane Kent

    Shane Kent Crazy Cat Gentleman

    Joined:
    Nov 18, 2018
    Messages:
    376
    Likes Received:
    3,074
  15. Orange&White

    Orange&White PetForums Newbie

    Joined:
    Nov 17, 2018
    Messages:
    15
    Likes Received:
    104
  16. Tarasgirl19

    Tarasgirl19 PetForums Newbie

    Joined:
    Jan 20, 2019
    Messages:
    12
    Likes Received:
    86
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice