If anyone has been to the new McDonalds in Royston yet... What are your thoughts? I work there, personally i think it's actually good, as your food doesn't sit there for ages, which means buns don't go soggy or nothing generally goes cold... If you haven't seen the new system, basically it's like argos... Although we're not allowed to say that in store in front of the managers! Your order your food, as normal, then you can either go sit down or stand and wait at the collection area. At the top of the receipt is an order number, which gets called out (plus your order if you're standing staring at us blankly...). Personally i think it's a good system. However there are many who think otherwise. However we've had so many people complaining because they've had to wait 5+ minutes for their food. Bear in mind, most of these people are ordering food like fish that has to be cooked, or are buying in rush hours when we frequently keep having to put holds on for chicken meat and fish, and apple pies, which take well over 10 minutes to get ready (a few to cook and have to be cooling down for at least 7 minutes i'm told - otherwise they are far too hot to eat). So i can see why they're complaining as usually they get their food quickly. However the quality of the food in this store i personally think is much better as it's all cooked fresh and made to order. So nothing is made up until someone orders it. We've had people take food, sit down for 10+ minutes without touching their fries, then they come back complaining they're cold >.< They don't realize how quickly they cool down. But it's causing a lot of upset and i've even had people complain to me about the fact they cannot get a Big Mac meal before 10:30pm... And try to tell us that other stores do it, when as far as we know they don't. I thought this would be a good debate to bring up, as it'd be interesting to hear feedback, and if anyone has been to hear what you think.