Hello fellow cat lovers. I want to tell you all about my recent experience with a complaint about Whiskas pouches. I couldn't find my receipt so contacted Mars Petfoods thinking they would help -I was wrong, they just tested the pouches to cover their backs and told me to get lost. I made the mistake of trusting the Whiskas brand so bought a couple of large boxes which were on offer. My cat refused to eat them, simply licking the jelly off and leaving the so-called meat. She did eat some at first but seemed to get a bad tummy so sensibly stopped. Well, the customer "care" team at Mars were nice as pie until they got hold of a few pouches from me but once they tested them they told me to sling my hook and they refused to reimburse me for the load of pouches I had. I complained to the Mars Pet care Marketing Director Tom somebody, but he also fobbed me off. He is in charge of the brand yet could not care less about customer satisfaction from my point of view. I think that Whiskas pouches are unappetising rubbish and that the company's customer service is even worse. I won't buy any Mars product again. As an cruel joke Mars sent some vouchers for me to buy more of the product and suggested I give my remains to a cat home, as if I would foist that rubbish on other poor kitties.