My friend ordered a pair of ugg boots from a website on xmas night. She hasn't had anything from them, no email confirming order or anything. She has also emailed them twice but no reply. There is no contact number on the website either. Looking at the website I wouldn't have trusted it but she was in such a hype to get them she never thought. It does seem like a secure site when you pay though as it has the padlock and the "https". What can she do to get her money back? She paid on her debit card as doesn't have a credit card.