Welcome to PetForums

Join thousands of other pet owners and pet lovers on the UK's most popular and friendly pet community and discussion forum.

Sign Up

GP appointments

Discussion in 'General Chat' started by 3dogs2cats, Aug 11, 2019.


  1. 3dogs2cats

    3dogs2cats PetForums VIP

    Joined:
    Aug 15, 2012
    Messages:
    3,189
    Likes Received:
    2,260
    How easy do you find it making appointments to see your GP?

    I genuinely have no idea how to make appointments at my mums practice. I was told she needed to she a doctor so went in person to make her an appointment, I wasn't expecting to get one anytime soon but thought maybe for a couple of weeks time. Well I couldn't get an appointment at all for anytime and was completely confused by the new system they have in place how anyone gets an appointment ever!

    I thought it might be me just being too dense to understand but I have spoken to other people who use that practice and no-one seem to understand it either and I have just been told a relative with a toddler tried to make an appointment to see a doctor on Friday because the child had a fever and were told no appointments available so go to A&E! That is madness taking up A&E doctors time to confirm child needed ABs due to infection.

    I don't have a clue about my own practice as I don't use it but was wondering if other members
    experienced difficulties accessing their own or relatives GP?
     
    Calvine and lullabydream like this.
  2. PawsOnMe

    PawsOnMe PetForums VIP

    Joined:
    Nov 1, 2012
    Messages:
    4,408
    Likes Received:
    7,416
    My grandmother can get same day appointment or home visit with her GP which is really lucky. She lives in a village so theres not as many people fo share the surgery.

    At my doctors we cant make appointments in advance. We have to try to ring at 8am in the morning to try to get the handful of appointments they have. We don't live in a small town so it's been years since I've been able to make an appointment this way as the phone is always engaged and when you do get through there are no appointments. They have a walk in clinic 8.30 am till 10am and 2am till 4am which is what I use if I need to go the doctors, no choice in what doctor you see which sucks.
     
  3. lullabydream

    lullabydream PetForums VIP

    Joined:
    Jun 25, 2013
    Messages:
    11,853
    Likes Received:
    16,605
    Yes, yes, and oh yes...

    Now as a rule you can usually access someone which maybe a nurse practitioner or doctor but not necessarily one that's your own. If you get past a triage person first...that's hit and miss.

    We did have a really good nurse practitioner sadly gone who would say immediately if told her the issue/problem would say you need to see your doctor today and would do her up most to make sure that happened, sadly it doesn't happen now.

    To get to see your own doctor can be really hard, and to top it off, my own doctor has apologised for it as I have been passed on to other doctors who have written something different on my notes which wasn't the problem as it was on an on going health problem but questions asked not the reason or ongoing symptoms I said.
     
    3dogs2cats likes this.
  4. Magyarmum

    Magyarmum PetForums VIP

    Joined:
    Apr 27, 2015
    Messages:
    6,325
    Likes Received:
    13,601
    There's no appointment system in Hungary, at least not in the region where I live. Our local doctor's surgery is open from 7.30 am to 1100 am weekdays apart from Thursday when it's open in the afternoon and you just go and wait your turn to be seen.

    Same with the vet and apart from when you're booked for surgery the same for any outpatient treatment at the hospital.
     
    lullabydream, saartje and 3dogs2cats like this.
  5. 3dogs2cats

    3dogs2cats PetForums VIP

    Joined:
    Aug 15, 2012
    Messages:
    3,189
    Likes Received:
    2,260
    I`m not certain what happens now if we needed a home visit, presumably a doctor does go out to the housebound. I have only had to call OOH doctors for mum as I am trying very hard to keep getting her out and about but I do feel it is not being made easy for me!

    They did have a wait to be seen slot, if you couldn't get an appointment and the receptionist thought the patient needed seeing the same day ( which to be fair they always did with mum) they would put you down on the list for the sit and wait. It did mean a long wait if your name was added later on the list and of course the doctors just worked through the list of names deleting each patient as they went so pot luck on which GP you got but at least you got seen. That wasn't offered when I tried to make an appointment so that arrangement appears to have gone!
     
    lullabydream likes this.
  6. lorilu

    lorilu PetForums VIP

    Joined:
    Sep 6, 2009
    Messages:
    9,740
    Likes Received:
    10,213
    I guess we have it pretty good then here in the US? At least..if you have health insurance coverage. There lies the problem I guess, as not everyone does.

    I can call the Health Care Center I use and make an appointment with my usual (HCP) health care provider (an NP actually). Usually have to wait a few weeks, so for routine check ups and things I schedule well in advance so I can get the time and day I want. If I want to see someone sooner, if I'm sick, say, I can call and get either a same day or next day appointment with someone else in the practice, or I can go to walk in health care (usually called urgent care) of which there are three choices in my community.

    If it is an emergency I can go to the emergency room at the local hospital.

    When I need to see a specialist (urologist or endocrinologist for example) the first time I had to be referred by my HCP. Now that I am an established patient I can make an appointment as needed. It can take time to get in.
     
    saartje and 3dogs2cats like this.
  7. 3dogs2cats

    3dogs2cats PetForums VIP

    Joined:
    Aug 15, 2012
    Messages:
    3,189
    Likes Received:
    2,260
    There are practice nurses who are lovely, they tend to run the various clinics they will phone the duty doctor if they feel there is a problem, however when you tell reception what the problem is they will say oh need a doctor for that but then you cant get an appointment anyway! really seems quite bizarre.
     
  8. lullabydream

    lullabydream PetForums VIP

    Joined:
    Jun 25, 2013
    Messages:
    11,853
    Likes Received:
    16,605
    Ours had a walk in clinic too but they have trialled so many different stuff over the years...the talk to a triage type person has been active for many years but the person whose doing it now is a paramedic and blunt to the point and I the general consensus is people aren't happy currently with what he's doing....
    Our GP surgery is so over subscribed though are town has expanded so much in the past 5/10 years and whereas they used to close the books. They are not allowed to do this, and must keep them open. Which doesn't help at all. So more clients, less doctors hence why nurse practitioner are helpful resources for all I am guessing for more minor type ailments that need some type of treatment but doesn't really need a GP at all.

    It's obviously frustrating for us as clients, must be just as frustrating for those who want to be good GPs too.
     
    3dogs2cats likes this.
  9. saartje

    saartje Hallo

    Joined:
    Jun 16, 2019
    Messages:
    224
    Likes Received:
    436
    The Dutch health care system is of a high standard and is ranked as one of the best in the world and is constantly ranked as the best in Europe.

    Over here in Amsterdam you are free to choose which GP you wish to have (male/female). When choosing a doctor you can make an appoinment to interview the doctor and discuss your medical needs, if any. You would need your medical notes to do this. You are charged a consultation fee for doing this. You have to have over here mandatory Dutch health insurance. If you need to see a specialist you will need a refferal and let the insurance provider know you have been reffered to a specialist as well.

    You can book appointments over here to see your GP by phoning the GP and discuss any issues either face to face or over the phone. There is available in the morning an hour when you can speak to a GP or their assistant without an appoinment.
     
  10. 3dogs2cats

    3dogs2cats PetForums VIP

    Joined:
    Aug 15, 2012
    Messages:
    3,189
    Likes Received:
    2,260
    Years ago on Saturday mornings there was a walk in and wait system at my own GP, no one on reception just literally walk in and wait, some people would try and sit close the GPs room so when he came out and said who`s next they would jump up quick and get in before anyone could object:) Quite what happened at closing time if the GP came out and found he still had a waiting room of people!
    Up until fairly recently our vets held open morning surgeries but at least there was a receptionist controlling it, everything is strictly by prearranged appointments now except emergencies of course.
     
  11. 3dogs2cats

    3dogs2cats PetForums VIP

    Joined:
    Aug 15, 2012
    Messages:
    3,189
    Likes Received:
    2,260
    That does sound good! Mum`s practice does run routine clinics, the health care assistants together with a practice nurse run them. They run different clinics on different days and send out appointments in advance if you cant make it you just cancel and rearrange for a date when you can.
    I think if you have been referred to a specialist and are under their care you remain so until you are released back to your GP, so while you are having treatment making/rearranging appointments is directly with that specialist, however once you have been treated and released back to your GP you then can`t make any further appointments directly with them.
     
  12. 3dogs2cats

    3dogs2cats PetForums VIP

    Joined:
    Aug 15, 2012
    Messages:
    3,189
    Likes Received:
    2,260


    A while back you could be offered a GP consultation by phone, the reception would book you a slot at some point in the afternoon, didn't know what time it would be but at least I did know I would get to speak to a GP on behalf of my parents. The reason mum needed a GP could have been dealt with via phone but this wasn't offered so I presume they are no longer doing phone consultations either!
     
  13. havoc

    havoc PetForums VIP

    Joined:
    Dec 8, 2008
    Messages:
    12,055
    Likes Received:
    8,149
    I had a really nasty chest infection a little while ago and couldn’t get a GP appointment at all. I tried every day for nearly a week and it got worse and worse. If I had left it much longer I would have ended up in hospital. I ended up paying for an online consultation plus prescription admin cost. Wish I’d done so days earlier. I have no idea how people access NHS services, there are those who seem to have the knack and can get to see a GP whenever they want and the rest of us who aren’t regular customers can’t get near.
     
    Calvine, lullabydream and 3dogs2cats like this.
  14. 3dogs2cats

    3dogs2cats PetForums VIP

    Joined:
    Aug 15, 2012
    Messages:
    3,189
    Likes Received:
    2,260
    The area has enlarged greatly and has an aging population so does take a toll on the surgery, however they seem to keep to trying different systems and they aren't really improving matters!
    I was under the impression if you move from one area to another you can no longer access your previous GP but must register in your new area, that must make it difficult with all the new house building and the many retirement home complexes that are constantly springing up.
    I would hate to work at the practice the staff must be frustrated themselves with the ever changing system and irate clients they have to deal with!
     
    Jackie C and lullabydream like this.
  15. Happy Paws

    Happy Paws PetForums VIP

    Joined:
    Sep 13, 2008
    Messages:
    26,237
    Likes Received:
    15,724
    To see the doctor I want I may have to wait a few weeks, but if I need to see a doctor that day I can always see someone.
     
  16. 3dogs2cats

    3dogs2cats PetForums VIP

    Joined:
    Aug 15, 2012
    Messages:
    3,189
    Likes Received:
    2,260
    Sorry you have been so poorly, I hope you are recovered now.
    That's the frustrating thing, I am trying very hard to keep mum as well as she can be and out of hospital. They had a system a few years back where they gave the vulnerable patients a different phone number for the GP so they ensured problems were dealt with quickly before they resulted in an hospital stay, but that seems to have gone by the wayside!
     
    lullabydream likes this.
  17. 3dogs2cats

    3dogs2cats PetForums VIP

    Joined:
    Aug 15, 2012
    Messages:
    3,189
    Likes Received:
    2,260
    That is very good HP! Are there many GPs at your practice?
     
  18. Happy Paws

    Happy Paws PetForums VIP

    Joined:
    Sep 13, 2008
    Messages:
    26,237
    Likes Received:
    15,724
    We have 11 Doctors plus it's a training practice for the Queen Elizabeth Hospital in Birmingham
     
    3dogs2cats likes this.
  19. Cleo38

    Cleo38 PetForums VIP

    Joined:
    Jan 22, 2010
    Messages:
    13,921
    Likes Received:
    6,922
    My doctors are very good. If it's an urgent then you can ring on the day & get an appt or they offer a walk-in system (first come, first seen). You can also have telephone appointments & there is an online booking system (although that won't offer appointments that day or the next as far as I can tell).

    I needed an urgent appt a while ago as I had kept getting severe abdominal pain (turned out to be kidney stones) & I was told to go to the surgery immediately for an appointment. I can't fault them tbh but I realise just how lucky I am as I have been a patient at a terrible practise previoulsy
     
    3dogs2cats and lullabydream like this.
  20. havoc

    havoc PetForums VIP

    Joined:
    Dec 8, 2008
    Messages:
    12,055
    Likes Received:
    8,149
    I'm fine now thank you. It is frustrating though when you have friends/relatives who are health professionals telling you you really need to see a doctor and you can't get near one.

    It did occur to me afterwards that if I hadn't had the money to pay for an online service that I might have got round the system by using the OOH service. I walked straight into an OOH GP on a Sunday morning a couple of years ago. Didn't know I was going to - rang that NHS number (111?) on a Saturday night and their diagnostic system came up with my symptoms requiring a doctor within (I think) 12 hours. You can't just walk in, you have to be referred by NHS Direct but it might be something to keep in mind for the future for those with elderly relatives. Don't know what the triggers are to guarantee getting to see a medic but I'd guess age has some bearing :)
     
    3dogs2cats and lullabydream like this.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice