They are a complete waste of time. I bought my nes car 2 months ago and as I hadn't yet received the log book for it and am still waiting to change my number plate over onto it. That means I still have my old car as I can't sell my old car untill the number plate is taken off it. I phoned them on wednesday afternoon to find out what was happening. They told me they hadn't received the papers for the car. We decided to drive up to the local DVLA offiices which is about 40 miles away to sort it out quicker. When we saw someone they check the car details and said the papers had been posted out on wednesday morning. So how come the car was not registered in my name in the aftrenoon in fact they said they hadn't even received the paperwork for the change of ownership. Now I have to wait for the papers to come then send them all back and wait 8 days until it is all sorted. The old car can't be advertised until it is re registered and only has 1 months tax left on it and has to be parked on the road. I had phoned the garage were the car came from and they said the papers had been posted off to the DVLA which is why we waited so long before contacted them we assumed they were busy and just taking longer than normal as someone at work also hasn't had the papers through for a car he has bought at about the same time as I bought mine.