Thanks to all replies. It's fixed now. But unable to reply directly as keep getting ERROR and No there was nothing inappropriate in message. Hi Ruskin was right : buy cheap buy twice. Unless someone can advise me on getting this can' to work. I have followed all the instructions ( such as they are) and also the trouble shooting, Allponds Support page Even tried the advice I found on Amazon. -Expletive!! Ok I'm a newbie and non technical but this should be simple- I thought. I cannot get the tank water to flow into can. I cant even get it to flow through the tube with the lid off can- as was suggested by one piece of advice. And it certainly does not pump anything out of the can' that is filled up with tank water.