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28-03-2011, 03:29 PM
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Really quite irritated with Argos Pet Insurance
Rupert is on Argos Platinum and its the first time I've claimed. Its for £260.
Its been a goddamn nightmare and I don't even know if I'm getting money back or not. Sent it off originally about 31st January. Here I am 28th March still waiting! First they said they didn't have the form so got vets to fax it, next day form turns up they had got it but because they needed a 12 month history and as a result had 'missing information' they store nothing about having ever received it on their system which is why I got told they didn't have it. Since then I sent them a history. Rang up a few weeks later. We've not got it. They send me my faxed copy back and I send ANOTHER 12 month history by recorded post sot he gits can't muck it up. They said they will fast track my claim as its been ongoing. Rang up Saturday, said claims system us being updated can't tell me anything ring Monday. Ring up today, going to be at least another 10 days they've had lots of claims recently  I am really very cross with them this is not good enough and instead of recommending them in future I will warn people that claiming can be a right royal pain in the ass, and that's providing I get my money back if I don't there will be hell to pay!! Sorry for the rant but I am very cross with them right now
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28-03-2011, 03:31 PM
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Re: Really quite irritated with Argos Pet Insurance
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I raised this point when someone else was singing their praises, I won't touch them after the issue my mate has. Some people say the same about More Than, but I've always had prompt payment from them on the 2 occasions I've claimed, my cheque has landed within 5 working days.
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Owned by: Rupert- JRT x Westie Harvey- Staffie x Lab(?) Milo the Guinea Pig Madge and Mel the Bearded Dragons Heidi the Horse  
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28-03-2011, 03:34 PM
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Re: Really quite irritated with Argos Pet Insurance
Its been said about any insurance that you only know how good your company is when you make a claim. And I'm in the insurance business lol !
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28-03-2011, 03:36 PM
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Re: Really quite irritated with Argos Pet Insurance
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Rupert has allergies so has lots of ear problems. I have claimed for 'lethargic, lack of energy, weight loss' and it was for a blood test, a thyroid test and sedation because he got scared. If they try and tell me that's allergy related they wont know what's hit them  Shame your friend had problems, seems like all the insurance companies are a bit shite of late  Uncle went with More Than but its £16 for his lab and its only the basic cover so he's going to change but not sure I want to recommend him Argos now, think will stick with Churchill whom I recommended to him.I'm stuck with Argos now really, lifelong policy and all that jazz
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Here's to the crazy ones. The rebels. The troublemakers.
The ones who see things differently. While some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do...
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28-03-2011, 03:36 PM
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Re: Really quite irritated with Argos Pet Insurance
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KNEW I should have gone with GreenBee at John Lewis 
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Here's to the crazy ones. The rebels. The troublemakers.
The ones who see things differently. While some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do...
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28-03-2011, 03:59 PM
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Re: Really quite irritated with Argos Pet Insurance
I am having a drawn out claim for £100 with Homebase! I really wondered if it was worth bothering, but they said i should!
Claim went in beginning of Feb, they took nearly 6 weeks to pick up no 12 month history! It was a 5 month old pup with an emergency vet appointment!So asked normal vet as they had the initial vacs etc and they were prepared to fax the details over on request from the insurance company. I rang last week they said they had everything and it would now be a minimum of two weeks before they made a decision. They dont need to rush! I did say just as well it wasnt a big bill I was waiting on!
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28-03-2011, 04:08 PM
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Re: Really quite irritated with Argos Pet Insurance
Mine are insured with them. I have had one claim which was sorted out by the vets and was no problem at all.
Fighting for your rights with insurance companies seems all too common.
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28-03-2011, 04:13 PM
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Re: Really quite irritated with Argos Pet Insurance
Oh thats a shame,
Ive have had to claim to Percys argos platinum insurance and it was sorted out really quickly, I had the cheque in under 3 weeks.
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28-03-2011, 04:26 PM
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Re: Really quite irritated with Argos Pet Insurance
I've just taken out pet insurance with Argos for my three dogs & two cats. I never had insurance before and luckily haven't had any particually large bills but after reading stuff on here on what people have payed for ops, accidents & illness it got me thinking could I actually aford to pay it if anything happened and the answer was no and I'd dread to think what would happen to my pets then. I decided with argos as heard lots of good things and was the most affordable. petplan was an awful lot of money per month espeacially for my Rottie but would of chose them if I could afford to do so. I hope I never have to claim though but its peace of mind for me with the insurance being in place.
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