I received my Orijon cat food yesterday, I also ordered a crate for my little terrier, for when she is in the car. The order was incorrect, they sent 2 top sections, instead of a top & bottom section fo the crate. I have tried to ring the telephone number given on the invoice, I seem to be going through to another country & the person does not appear to be hearing me or speak English, thats when the phone is eventually answered at all. I tried yesterday & again today on 10 or 11 occasions to get through. The fax number isn't working & Zooplus have not replied to my emails. They have taken the money from my credit card, so I am wondering what to do next? Has anyone had dealings with them?

Hi,

I just looked on their website. They have a help page, with details on how to contact them if you have received an incomplete order, they have a UK telephone number and contact form below.

Id keep trying to contact them.

Pet Supplies, Pet Food, and Pet Products on Sale Now at zooplus.co.uk

Mark

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Thanks Mark, that's where I have been ringing. Don't know whether it's a faulty line, it's still the same, they still haven't replied to my email either.

how did you place the order??? is that the same number,

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http://z9.invisionfree.com/Voices_of_Vision/index.php? www.lynsragdolls.co.uk

is there not a return slip included in ur delivery???

Ild check my bank details regually just incase.

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I've never had a problem with them so never had to ring up!

Zooplus rang me back today. They have problems with telephone/fax lines. I ordered off the internet & contacted them through same, as I was unable to phone them. It just took 2 days for them to get back to me. Thanks for suggestions/comments, hopefully we are sorted.