I am x posting this from another site
Do you know anyone who had pet insurance with Lloyds or the Halifax pet insurance pull out? Been asked to find some case studies for BBC radio 4. Can you pass this around urgently - let's put a bit of pressure on these guys to sort this out properly. My email beverley @dogstodaymagazine.co.uk ( no spaces) urgent

If you were covered by Halifax/Lloyds you should write to them and complain that they have a duty to "treat you fairly" under the Financial Services and Markets Act 2000. Cancelling a lifetime policy isn't 'treating you fairly'. If they reply, as one would expect, by telling you they have all sorts of get out clauses and they didn't really mean 'lifetime' anyway, then write and complain to the FSA, 25 The North Colonnade, Canary Wharf, London E14 5HS giving details of your policy, when you took it out and what response you have received from them. The FSA will then take it up on your behalf.

You must WRITE - not phone. And keep copies of whatever you send or they send you.

It's a slim chance but there's a lot of movement to get people to do this and the FSA are obligated to look at your complaint.

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Things you should know before insuring your pet can be found at Important Facts about Pet Insurance. I can also try and answer questions about Pet Insurance via PM. I am not an insurance broker.

Saw halifax on the news but disnt realise lloyds as well.

Insuranceis tricky enough without things like this happening

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One day i'll learn where the spellcheck is on my phone, so sorry for any mistakes