Originally Posted by 1jim

Hi
I wondered if anyone has had experience of claiming for emergency vets fees from Petplan

Yes i have never had a claim refused, and with four dogs all acccident prone i have claimed a fair few times. no issues with petplan at all

I have taken out petplan insurance (lifetime) as this seemed the best around. I became concerned about the cost of Vets Now emergency vets on another thread.... and looked and my vets use Vets Now (and to be honest I have looked on a lot of websites for local vets and they all seem to use these for out of hours cover.....incidently Vets Now in Nottingham are listed as Vets Now/PDSA, is there a difference?)

Vets now are expensive but the RCVS guidelines state they have to be honest with their fees, so they cant add any extra on just because your insured. Vets now are only an OOH service so they dont have their own building they just use consult rooms for the PDSA. The only prolem i have had with this is that i have walked in to a waiting room full waiting for the PDSA vet and i strolled through and had my dog seen immeadiately. There were some comments but the receptionist put them right.
Another thing with Vetsnow is as they are only OOH if your dog is admitted when it come to 9am and the PDSA opens the animal then has to be transported to your normal vets, and then again at night if the animal is still admitted.

I see my policy says they will only cover extra costs incurred will only be paid if the vet confirms that the condition could not wait, also see that it does not cover cat being put to sleep. I wonder if anyone has had experience of claiming for OOH emergency vets bills from Petplan?
thanks

Originally Posted by havoc

I believe this process goes on even if your animal is in your own vet's premises as an in patient. It is discharged and re-admitted each morning and evening and an admin fee can be charged each time.

Originally Posted by havoc

Vets Now don't have their own premises. You can be registered with a vet who's premises are used by Vets Now. In this case you may think you are visiting your own vet for OOH care but you aren't and although your own vet takes over each morning as normal your animal is effectively transferred from one practice to another each morning and evening.

Originally Posted by ella

I'm with PetPlan and my previous cat needed OOH, and then sadly PTS (in hours)

Petplan paid for ALL OOH costs - the vet fills in the claim form, and will state that it was an emergency requirement. I had no problems. When Henry had to stay in overnight, they covered this and there was never any question as to why.

With the PTS, they paid all vet costs, up to the 'act' of PTS (£70ish I think) and the cheque they sent through had a 'with condolences' message. They dont pay for the cremation etc.

Must admit, PetPlan have always been very good.