17-10-2011, 08:37 PM
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Pet Forums Senior Member
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Join Date: Aug 2011
Posts: 469
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Re: Zooplus
Quote:
Originally Posted by Izzie
Anyone can make a mistake. Floyds missed off a crucial part of my address on their packaging, and failed to give me a tracking number, which meant my order took nearly a month to arrive with three failed delivery attempts before it got to me. I seem to be the exception though, as everyone else here is fine with Floyds.
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I thought I would clarify this, incase anyone reads this later. I did place another order with Floyds and emailed to ask that they were more careful with the address this time. It turns out that the package was re-labelled here in the UK and it was the delivery company that mis-addressed the package. We discovered the correct label placed by Floyds underneath. Daniela was extremely helpful and is making sure that the same mistake does not happen again. Big thumbs up to Floyds  |
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