27-09-2011, 09:46 PM
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Join Date: Sep 2011
Location: London
Posts: 2,468
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Re: Had my say at the Vets!
Quote:
Originally Posted by Jayne31
I posted over the weekend as I was a bit miffed at the lack of communication from the vet re Oscar's urine test for possible UTI - Bit Miffed with the Vet
I was not happy yesterday when I found out that, despite being told it was ok for the OH to leave Oscar's sample in the post box on his way to work, the sample remained there all weekend 
So, today I spoke with the Practice Manager, explained what had happened and that I was not at all happy. Laid it on that Oscar gets really stressted with any changes ie his litter, and now I would have to put him through this again - I have to say I did use the fact that he is 18 quite a bit 
I also said that the receptionists are not very forthcoming with prices and, although I didn't expect an exact costing, a ball park figure must be available. The PM apologise profusely, promised to speak to the Receptionists and said that even if they were not sure of the price, they should "get off their backsides" and go and ask the Head Nurse, a Vet or herself.
The upshot is, they are giving me the special litter and the test for free as a gesture of goodwill.
I feel this is a somewhat small victory for pet owners  |
Well done!!!!!!!
Although it may seem like a small victory, they will be careful not to mess you about again!
Today i had to take my kitty who was limping to the vet and then when we got there he was fine... typical and then she gave him a pain killer to be safe, i went to pay the bill and the receptionist told me (looking a bit embarrassed) that it was 40.00 for one tiny painkiller! Ouch!
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The way i find to get round her is just drop the words 'home visit', works every time
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