she hasn't been chipped so i don't know what the story is. its taken me 4 weeks to receive the documents and then they are false when i get them. i spoke to the vet and he is really senile and sounded like he was off with the faries. i will have to wait till tomorrow when the receptionist is in. i assume the vets will want to take some sort of action. i have all the addresses and phone numbers, i will have to keep you updated