This I am afraid is sour grapes from somebody who didn't just "send 6 e-mails" but drove me crazy with questions when she had been supplied with a 30 page breakdown, a DVD, a measuring kit all for nothing and posted for nothing. She came onto us firstly in May 2008 asking is our carts are as good as Eddies Wheels. We reply comprehensively and hear no more till January 2009. Does the price include shipping? We already state that it does but we now reiterate this. She asks why the wheels are canted and again we send a detailed response which even she acknowledges is comprehensive. She then asks the weight of the cart which again is stated on the website. We respond once again and send her a the measuring kit again free of charge to the Republic of Ireland which ain't cheap. Oddly enough she cannot get the 8mm dowel through the 8.5mm hole, everybody else can! In April she again asks why the wheels are angled. She then supplies the measurements with yet more questions and then asks what gauge the frame will be and what size the wheels and then rounds it off with how cheaply can we supply it. Not enough that we pay the shipping etc but now she wants to start haggling. Enough is enough. I want my time to be spent building carts for disabled dogs not answering a series of inane questions the answers to which are to be found in the literature and on the DVD and to which we have already replied. We make the best wheels in Europe, ours are lighter than Eddies Wheels, we are due on BBC3 in August where they raved about the wheels. Samantha now knows everything there is to know about this style of wheels so she should now approach Eddies Wheels in America and see if she can haggle them down from the eventual import cost of about £650 to our delivered cost of £280. I for one would never deal with this woman again. Just how much info is given can be seen on our website About Us page or on our Links page. http://www.dogswheels.com