I think you are placing words in my mouth. I never said any of this was ok, I said it was good that Orijen were trying to speak to the public and that they didn't do this all on purpose!

Not sure if you remember or know, but this is not the first time this has happened with pet food, or with any food or human used product. Do you remember the baby milk scare? Or the issues with Iams food years ago?

My saying accidents happen was not to give one an excuse to not do anything. It was more for you to hang on and tell them what you want and understand they did not do this all on purpose. No one is perfect and accidents will happen, it's how we deal with them that can change. I do agree setting a limit on the amount the affected receive for treatment is cheeky, but at the same time they are limited on how much they can pay out and be sure is actually caused from their food and not just an extension of a pets already acknowledged illness. They can only try, but I imagine with all the paper work and details of it all it will take time for all to be reimbursed. By saying they will pay so much who's to say that someone won't just write in and say their pets have been eating this food just to get their bills paid??

I am in no way saying any of this is OK! as it's not, but no one could have predicted it. What's done is do and obviously has happened for a reason, that we may be more cautious with our pet foods and that pet food companies should explore all possibilities or outcomes of their products and their entry into different countries quality control. Austrialia may also want to re think their entry requirements. If this has done this to pet food. What the hell has it done to the human food!!