What does 'up to $2000' mean?
What if people have a record of vets bills and receipts related to their cats ill health that far excede this figure? What are you offer ing these poor owners in way of compensation not only for death and damage to their beloved cats but possible YEARS and years of bills related to the damage that has been caused?
There shouldn't be any cap on damages. If owners can submit receipts that prove they are still paying out for their cats' welfare and recovery subsequent to this contaminated food then Champion should still be reimbursing them, no matter how long for, or how much for.
Do you as a company not have liability insurance that cover for you for exactly this sort of claim?
Do you not have a moral responsibility to every owner of a cat that has survived?