IS YOUR DOG SAFE?

Hi everyone, I'm new to this so let's hope I do it right. We bought one of these collars from Pets at Home as a training aid for our 17 month old Bull Mastiff. The collar failed when walking her and we were so lucky it was just outside our home and not on a busy road, that aside, she bolted accross the road and could so easily have been injured or killed by a car. We had been using the collar for 2 weeks.

Like all reasonable people we thought we had been unlucky and returned the collar for replacement. The second collar failed for exactly the same reason within 1 week. A plastic bar on the size adjustment snaps when a dog pulls, the collar loosens and simply slips off the dogs head.

We contacted Pets at Home Customer services to be told they had not received any other complaints but that their supplier would contact us.

The supplier representative verbally advised they were aware of the problem and that they would send an alternative collar. This was confirmed by email except they wrote "they had sold many products with no issues"!

On taking our dog to training class I chatted with other owners and three of them had experienced the same problem.

These collars are possibly placing hundreds of our beloved dogs in danger.
I am of course, taking Pets at Home and their suppliers to task over this and will let you know how I get on, in the meantime, please replace the collar if your dog is using one and spread the word to other dog owners.

If you have experienced this problem please let me know, the more people we have the quicker we'll get these dangerous collars off the shelf.

Lesley & Derek