Royvon has two schools, one in Surrey and another in Wales and i have been to both of them. I am unsure which one you are talking about?

As i understand the trainers have up to 10 dogs each month which each dog must get trained three times a day and they have a diffiuclt time getting a chance to speak with all the owners on a regular basis.

I believe that having your dog trained while you are holiday is a good thing, however i think that the owner should have one to ones with a trainer to understand the reasons why their dog is misbehaving or why they have behavioural issues. Residential training does not suit every dog, but if the owner has covered all other options, one to one training, home consultation with a behaviourist, more than one trainers opinion, maybe nutrutional advice then as a last attempt send the dog away.

If you are unhappy with the service, make yourself heard and let the manager and trainer know that you are not happy with the service. Telephone and email, unless you say something they are not going to know that you are unhappy. Hope this helps.