Hi Becks,

Samples are sent by second class mail so should reach their destination within 3 working days but I'm afraid that the recent snow means that some have been taking a little longer. Apologies if yours haven't arrived yet. If they don't arrive in Monday's post please let me know.

Orders on the other hand are delivered by courier and although they only guarantee delivery within 1-3 days, as long as you place your order before 1pm we can usually get it to you next day (excluding weekends).

As you mention, it's important to leave enough of Bailey's current food to allow All in One to be introduced over 3-5 days to ensure a nice easy transition.