We have used the same vets for approximately 40 years and have only ever had one bad experience but it was a clanger.

All Duke needed was a skin scrape on his shoulder, the second one which was his last fortunately. I received a phone call preparing us for what we were going to see. Duke had been under so much stress by them placing a muzzle on him that his face was badly scratched and swollen and he had damaged his eye.

Neither my husband or I believed he had done that to himself it looked like he'd been badly attacked.

They have placed on record that if Duke requires anesthetic in future I have to be present, ensuring all vets at the practice know I will assist.

Why didn't we change vets, Duke has a list of medical conditions mainly skin allergies and he suffers severe reaction from wasp stings. The vet told us next time it could be fatal for him. I'm not sure vets notes are transferrable.

Sue