There are several partners, its probably just luck who you get. I did feel that they were very caring though, and the vet nurses who were on reception were helpful each time I rang them. Its only 2 miles away, open every day except Christmas day, its not part of a chain, and they carry a range of pet goods for sale, including James Wellbeloved, plus things like collars lead s toys nail clippers etc. So it seems to tick all the boxes. I suppose the test will be when he is really ill. He is insured, and I did mean to ask them if they took insurance payments direct as that would be useful.