Ive heard lots of similar stories to that about petplan, our boys were insured with them for 4 weeks but now have petguard. But even worse stories from other 'big names - insure all' competitors.
I agree, petplan are overpriced, and it seems very unfair how they work their prices out. I was really unsure who to insure with in the beginning but got some excellent advice from breeders and friends, and discovered a lot. I was recommended petguard but countless people
I think people go with well known names and this whole insurance thing is really mind boggling at times, petplan make their money from people who either havent shopped around or dont know what they are getting I think.
However, all the times Ive spoken to petguard, and others that use it, we all agree that you get great cover, great service and great peace of mind all at an excellent price
(And no, I dont work for petguard Im just a very impressed customer!
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